Support Center
Get the help you need to create amazing social media covers. Find guides, troubleshooting tips, and contact information.
How can we help you?
Getting Started
New to Cover Generator? Start here for the basics.
Learn how to create your first cover in 5 minutes
Understanding the correct sizes for each social media platform
Browse and understand our template categories
Troubleshooting
Having issues? Find solutions to common problems.
Clear browser cache, disable ad blockers, try incognito mode
Use high-resolution images (minimum 1080px width)
Check browser settings, disable popup blockers
Reduce image file sizes, close other browser tabs
Design Help
Tips and guidance for creating better covers.
Learn how to choose colors that work well together
Best practices for choosing and using fonts
Maintaining your brand across all platforms
Ensuring your covers look great on mobile devices
Account & Billing
Questions about accounts, billing, and subscriptions.
How to sign up and manage your account settings
How to save and access your covers across devices
Understanding what's included in our free service
How we protect and handle your personal information
⚡Quick Fixes
Common problems and their solutions
Cover looks different after uploading to social media
Each platform compresses images differently. Try saving as PNG for better quality, or increase the resolution of your original design.
Common IssueText is too small to read on mobile
Use font sizes of at least 24px for body text and 36px for headlines. Test your design on a mobile device before finalizing.
Common IssueColors look different on my phone
Different devices display colors differently. Use web-safe colors and test on multiple devices when possible.
Common IssueCannot upload my image
Check that your image is under 10MB and in a supported format (JPG, PNG, SVG). Try compressing the image if it's too large.
Technical IssueEditor keeps crashing or freezing
Clear your browser cache, disable browser extensions, or try using a different browser. Large image files can also cause performance issues.
Technical IssueContact Support
Still need help? Choose the best way to reach us.
Live Chat
Quick answers to simple questions
Available 9 AM - 5 PM EST
Response time: Immediate
Community Forum
Connect with other users and share tips
forum.covergenerator.org
Response time: Varies
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